What Would You See?

Mitch Schneider
November 9, 2019

When I was in business, I was an ardent proponent of a leadership technique developed by Tom Peters (In Search of Excellence), known as, Management by Wandering Around.

MBWA suggests that by moving through the workplace, observing what was going on and engaging associates in conversation; managers, and leaders, could gain more knowledge and insight than any meeting could ever provide.

I practiced this in my own small business and rarely missed an opportunity to practice MBWA when I visited another business like mine. It’s amazing what you can learn just by wandering around and just how productive those lessons can be.

I looked for all kinds of things. Were things being done right? Were the right things were being done? Was the business process-driven?  Were there systems in place? And, if there were processes and systems in place, were they being embraced and internalized? Or, were they being disregarded and ignored?

Without systems and processes, organizations are left with nothing more than improvisation and inconsistency and the result will inevitably be inefficiency and lost productivity!

When there are no systems and processes: when there is no shared sense of purpose, things degenerate into one urgency-filled chaotic event after another.

I believe these same principles apply to us as individuals. So, wouldn’t it be great if we could see ourselves and our world through someone else’s eyes!

How much more productive would we be? How much more effective?

What would we see that we can’t see now?

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